Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you would like to return your Shaya Lab product, please contact us within 30 days of receiving the shipment. We will send a package label to you that you can apply on the package and ship back to us at no cost to you. To complete your return, we require the receipt or proof of purchase.

Once we receive the returned product, a refund will be issued, and an email will notify you of that transaction.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at and send your item to: 1845 Winfield Drive Lakewood, 80215, United States.

To return your product, you should mail your product to: 1845 Winfield Drive Lakewood, 80215, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.